Uganda's leading virtual mobile money agent management platform

Terms & conditions

Zabure Terms and Conditions

Last Updated: 7th November, 2024

Welcome to Zabure! By accessing or using our platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services. You should not use our services if you do not agree to these terms.

1. Introduction

Zabure provides a management platform tailored for businesses that operate mobile money agent networks. Through our platform, businesses can efficiently manage their agent rings, monitor transactions, track commissions, and access other management tools to streamline their mobile money operations.

2. Definitions

  • "Zabure" refers to our platform, website, and associated services, including all tools and features made available to businesses.
  • "Business" refers to a registered company or entity that operates a network of mobile money agents and uses our platform.
  • "Agent" refers to individuals or entities who are part of the business's mobile money network.
  • "User" refers to anyone accessing the Zabure platform on behalf of the Business.
  • "Service" refers to the functionality offered by Zabure, including management tools, reporting, transaction tracking, and commission management.

3. Eligibility

To use Zabure's platform, the Business must:

  • Be a legally registered entity that operates in the mobile money agent business.
  • Be compliant with applicable local and international laws, including anti-money laundering (AML) and countering the financing of terrorism (CFT) regulations.
  • Ensure that all Users accessing the platform on its behalf are over the age of 18.

4. Account Registration

To access Zabure's services, the Business must create an account by providing accurate and complete information. The Business is responsible for:

  • Maintaining the security of its account credentials.
  • Ensuring that only authorized personnel access and use the account.
  • Immediately notifying Zabure of any unauthorized use of its account.

5. Platform Usage 5.1 License

Zabure grants the Business a limited, non-exclusive, non-transferable, and revocable license to use our platform in accordance with these Terms and Conditions. Zabure retains all rights, title, and interest in and to the platform, its software, and content.

5.2 Usage Restrictions

The Business agrees not to:

  • Use Zabure for any illegal activities or purposes.
  • Attempt to reverse-engineer, duplicate, or modify any part of the platform.
  • Distribute, resell, or use Zabure’s services for commercial purposes outside of the intended scope.
  • Violate any applicable laws, including local regulations pertaining to mobile money services and agent management.

5.3 Data Accuracy

The Business is solely responsible for the accuracy of all information and data entered into the platform. Zabure is not liable for any discrepancies, inaccuracies, or issues arising from incorrect data.

6. Payment and Fees

  • Zabure may charge a subscription fee, transaction fee, or other applicable fees for using the platform.
  • Fees are determined based on the chosen service package and usage level.
  • The Business agrees to pay all fees promptly. Failure to do so may result in suspension or termination of access to Zabure’s services.
  • Fees are non-refundable, except as required by law or stated otherwise in specific circumstances.

7. Commission Sharing

Zabure offers a commission-sharing program for businesses using our platform. The terms for commission sharing will be outlined in the specific service agreement signed between Zabure and the Business. The Business is responsible for:

  • Accurately tracking commissions generated by its agents.
  • Reporting commission payouts in compliance with applicable tax and regulatory laws.
  • Ensuring all agent earnings are disbursed accurately and timely in accordance with the agreed terms.

8. Confidentiality and Data Privacy

  • Zabure will handle all data and information entered into the platform by the Business with strict confidentiality.
  • Zabure implements industry-standard data protection measures to ensure the security of all Business data.
  • The Business consents to Zabure's use of anonymized and aggregated data for analytics, improving services, and reporting purposes.

Please refer to our Privacy Policy for more details on how we collect, use, and protect your information.

9. Anti-Money Laundering (AML) and Compliance

Zabure is committed to upholding Anti-Money Laundering (AML) and Countering the Financing of Terrorism (CFT) regulations. The Business agrees to:

  • Monitor its agent activities for any signs of suspicious transactions or behaviors.
  • Report any suspected cases of money laundering or fraudulent activity to the appropriate authorities.
  • Cooperate with Zabure to ensure that the platform is used in compliance with all AML laws and regulations.

Zabure reserves the right to suspend or terminate accounts suspected of participating in any illegal activities.

10. Intellectual Property Rights

  • All content, design, and software provided by Zabure are the intellectual property of Zabure and are protected under applicable copyright, trademark, and other proprietary rights laws.
  • The Business may not use, copy, or distribute Zabure’s intellectual property without explicit permission.

11. Limitation of Liability

To the fullest extent permitted by law:

  • Zabure is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use the platform, even if advised of the possibility of such damages.
  • Zabure does not warrant that the platform will be uninterrupted, error-free, or secure. The Business assumes full responsibility for its use of the platform.

12. Indemnification

The Business agrees to indemnify, defend, and hold Zabure and its affiliates harmless from any claims, losses, liabilities, damages, expenses, and costs, including legal fees, arising from:

  • The Business's violation of these Terms and Conditions.
  • The Business’s misuse of the platform.
  • Any illegal, fraudulent, or unauthorized transactions processed through the platform.

13. Termination

  • Zabure reserves the right to suspend or terminate the Business’s account at any time, with or without cause, and without prior notice if the Business breaches these Terms and Conditions.
  • The Business may also terminate its account at any time. Upon termination, the Business will lose access to the platform and any associated data, unless otherwise stated in a separate agreement.
  • Any outstanding fees owed to Zabure must be settled upon termination.

14. Amendments to Terms

Zabure may amend these Terms and Conditions from time to time. All changes will be posted on our website, and it is the Business’s responsibility to review them periodically. Continued use of the platform constitutes acceptance of any updated terms.

15. Governing Law

These Terms and Conditions are governed by the laws of Uganda. Any disputes arising from or relating to these terms will be resolved in accordance with the laws of Uganda.

16. Contact Us

For questions or concerns regarding these Terms and Conditions, please contact us:

By using the Zabure platform, you agree to comply with these Terms and Conditions and acknowledge that you have read and understood them. Thank you for choosing Zabure as your mobile money management solution.