Privacy Policy

1. Who We Are

Zabure Group (U) ("Zabure," "we," "our," or "us") is a software development company based in Kampala, Uganda. We design and build digital products including mobile applications, web platforms, and API services for clients worldwide.

2. Information We Collect

We collect different types of information depending on how you interact with our services:

• Contact Information: Name, email address, phone number, and company details that you provide through our website forms, email communications, or when using our applications.
• Project Information: Details about your project requirements, business objectives, and technical specifications you share with us for service delivery.
• Technical Data: IP addresses, browser type, device information, operating system, and basic analytics data collected through our websites and applications (aggregated and non-identifying).
• App-Specific Data: For our mobile applications (FitMama, CyberSomo), we collect data as detailed in each app's specific privacy policy, which may include usage patterns, preferences, and account information.

3. How We Use Your Information

We process your personal data for the following purposes:

• To respond to your inquiries and provide service proposals
• To deliver, maintain, and improve our software development services
• To communicate with you about projects, updates, and support
• To analyze usage patterns and enhance user experience
• To comply with legal obligations and enforce our terms of service
• To protect against fraud, security threats, and abuse

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: When you have explicitly agreed to our processing
• Contract Performance: When processing is necessary to fulfill our services
• Legitimate Interests: For our business operations, provided they don't override your rights
• Legal Obligation: When required by law

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Service Providers: Cloud hosting providers, email services, analytics platforms, and other vendors who help us operate our business (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to affected users)
• Protection: To protect our rights, property, safety, or that of our users

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Retention periods vary based on:

• Active service agreements and ongoing projects
• Legal and regulatory requirements (typically 3-7 years for business records)
• Dispute resolution and legal claims
• Legitimate business purposes (e.g., analytics, service improvement)

After the retention period expires, we securely delete or anonymize your data so it can no longer identify you personally.

7. International Data Transfers

Your data may be transferred to and processed in countries outside Uganda, including jurisdictions that may have different data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable international data protection frameworks

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to certain types of processing
• Restriction: Request limitation of how we use your data
• Portability: Receive your data in a structured, commonly used format
• Withdraw Consent: Revoke previously given consent at any time

To exercise any of these rights, please contact us at privacy@zabure.com or info@zabure.com.

9. Security Measures

We implement industry-standard technical and organizational security measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS) and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and confidentiality
• Incident response procedures

While we strive for best practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data proportional to the risk.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately at privacy@zabure.com, and we will promptly investigate and remove such information.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our websites. These may include:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site (aggregated data)
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

12. Third-Party Links

Our websites and applications may contain links to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will:

• Update the "Effective Date" at the top of this policy
• Notify users of material changes via email or prominent website notice
• Provide a reasonable period for review before changes take effect

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@zabure.com or info@zabure.com
• Phone: +256 788 042 999
• Office: Kampala, Uganda
• Data Deletion: Submit Request

15. Governing Law

This Privacy Policy is governed by the laws of Uganda. For international users, we also comply with applicable data protection regulations including GDPR where relevant.